WMATA, DC’s regional transit agency, uses a rather impressive array of community outreach tools that increase transparency about the system’s workings and governance. Among them:
– LunchTalk live online chats with system officials
– a Riders Advisory Council that meets monthly
– webcast meetings, not only of the board but also of upper level staff
– a separate Elderly & Disabled advisory committee that meets monthly about paratransit and accessibility

MBTA not only has an independent governing board, but that board sponsors TransitWorks, an independent group (funded by TMAs, it appears) which administers surveys and a “mystery shopper” program.

Out in LA, Global Inheritance — which has carved a niche for itself by supporting environmental initiatives like recycling and ridesharing at youth-oriented music and sports events, recently held a Public Display Of Affection concert and exhibit at Union Station, “to show public transportation in Los Angeles a little love.” Admission? One inbound MTA ticket.